Midwest Mattress Reviews

Customer Service: Many customers have reported positive experiences with knowledgeable and helpful sales staff, such as Dakota Houston and Ben, who provided excellent service and made the shopping experience enjoyable.

Variety of Options: Midwest Mattress offers a range of mattress brands, including budget options and higher-priced name-brand mattresses like Beautyrest and Serta, catering to different firmness preferences.

Innovative Sleep Solutions: The company is focused on providing high-quality sleep solutions at the best possible value, as highlighted by a current employee.

Employee Satisfaction: Employees generally report a positive work environment, with opportunities for growth and a strong customer philosophy.

High-Density Extra Firm Support Foam: 1” high-density extra firm support foam provides a solid foundation, maintaining spinal alignment and reducing pressure points.

Circular Knit Panel Ticking: Luxuriously soft and breathable cover ensures optimal airflow and temperature regulation, promoting a cooler, more refreshing night’s sleep.

790 Encased Coils with Steel Edge: 8” high-profile encased coils with a steel edge offer robust support and minimize motion transfer for an uninterrupted sleep experience.

Extra Firm Quilt Foam and Heavy-Duty Base Pad: 1.5” extra firm quilt foam enhances the sleep surface for a supportive feel, supported by a heavy-duty base pad that ensures durability and longevity.

Natural Chemical-Free Fire Barrier: Each mattress is equipped with a natural chemical-free fire barrier, enhancing safety without the use of harmful chemicals.

5-Year NPR Warranty: 10-year NPR warranty assures a sleep experience that’s not just comfortable but truly extraordinary and guaranteed.

1-Year Comfort Guarantee: Industry-leading 1-year comfort guarantee allows you to decide if you are comfortable on your new mattress set. If not, you can reselect and apply your full purchase price to a different model without restocking fees or hoops to jump through.

Free Metro Delivery, Setup, and Recycling: Free metro delivery with multiple days for delivery, including weekends. Setup and installation are also included at no additional cost. The delivery team will remove and discard all packaging materials and dispose of your existing mattress and box spring for recycling.

Low Price Guarantee and Financing Options: Low price guarantee ensures that if you find a lower price for the same item, Midwest Mattress will match it. Special financing options are available on qualifying purchases from 6 – 48 months.

Customer Service and Support: Known for helpful sales staff and a clean store with plenty of affordable and nice beds to choose from. Customers often report positive experiences with the sales team, who are knowledgeable and provide low-pressure customer service.

Mixed Reviews on Mattress Quality: Some customers have experienced durability issues with their mattresses, such as sagging, which can affect the overall comfort and value of the purchase.

Return and Exchange Fees: There have been complaints about the costs associated with returns and exchanges, which can be a drawback for some customers.

Upper Management Issues: There have been reports of poor management practices, such as unfair treatment of employees, which can impact the overall work environment.

Delivery and Installation Issues: Some customers have experienced problems with delivery and installation, including scratched floors and incorrect box spring fits.